Potomac Highlands Regional Jail and Correctional Facility, WV Photos & Videos (2024)

Potomac Highlands Regional Jail and Correctional Facility Inmate Mail Guidelines

Postcards
The Potomac Highlands Regional Jail and Correctional Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Potomac Highlands Regional Jail and Correctional Facility also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Potomac Highlands Regional Jail & Correctional Facility-WV
P.O. Box 247
Phoenix, MD 21131

Legal Mail

Send all legal Mail to this Address:
Potomac Highlands Regional Jail & Correctional
13 Dolin Drive
Augusta, WV 26704

Hampshire County Bail Bond Information

Because Hampshire County and West Virginia can change their bail bond procedures, it is always best to call either the Potomac Highlands Regional Jail and Correctional Facilityat 304-496-1275, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this rightafter an arrestee has been booked.

Ask the staff at the Potomac Highlands Regional Jail and Correctional Facility or the Hampshire County Court Clerk these specific questions:

1. Is the defendant eligible for bail or a bond?
2. How much will the bail or bond be, and what are the additional fees?
3. Where do I go to pay it?
4. Are there any days or times of the day or night when I cannot post bail?
5. What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
6. Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released.

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.

TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for Potomac Highlands Regional Jail and Correctional Facility:
1. All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Potomac Highlands Regional Jail and Correctional Facility West Virginia (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
2. If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3. An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4. All digital files are then forwarded to the offender’s assigned prison.
5. Potomac Highlands Regional Jail and Correctional Facility mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

• TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once theyprocess your mail and ship them out on your behalf, theyare out of the loop entirely. However, at times theymay offer to resend your letters under certain strict conditions as a courtesy.
• Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them.

Here’s what happens when TextBehind receives a letter from an inmate:

• Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
• Next, youwill receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon.

YOU NEED TO KNOW THIS...

• Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
• The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps.
• All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
• After the shipments, TextBehind has no control over the process.
• The delivery of your letters dependson couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Potomac Highlands Regional Jail and Correctional Facility West Virginia (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

How to Deposit Money in an Inmate's Trust Account in Orderto Purchase Prepaid Calling Cards, Phone Calling Time or Commissary

To Deposit Money in an inmate's account follow these steps:

• Create a ConnectNetwork account
• Selectyour inmate, andadd to them to your account,
• Deposit money into his or her commissary account.

**NOTE** GTL isin a transitionmerging into a new company called ViaPath Technologies.

Features:

• Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
• Mobile-friendly deposit options are available via their app.
• Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
• Deposits that are mailed are processed the next business day after they are received by GTL.
• Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls, but also for Commissary, inHampshire County, can be found on our Send MoneyPage.

How Do You Visit an Inmatein Potomac Highlands Regional Jail and Correctional Facility?

To visit an inmate in Hampshire County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on ourVisit InmatePage, Hampshire County remote video inmate visitation can be done using the services of GettingOut.

There are three ways to remotely visit your inmate in Potomac Highlands Regional Jail and Correctional Facility:
1.Using the GettingOutKiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOutapps.

To remotely visit an inmatein Hampshire County follow these steps:
1. Start by confirming that Potomac Highlands Regional Jail and Correctional Facility's Video Visitation is working correctly by looking up Hampshire County here.
2. The next step is tocreate an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Potomac Highlands Regional Jail and Correctional Facility, and then theinmate you wish to communicate with.

Other Hampshire County Services provided by GettingOut:
- Phone Calls &Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
- Deposits

Customer Service
If you have any questions about the Potomac Highlands Regional Jail and Correctional Facility Visitation Servicesyou can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers andclergyvisitation in Hampshire County, can be found on ourVisit InmatePage.

Potomac Highlands Regional Jail and Correctional Facility Phone: 304-496-1275

How Inmates Can Use aTablet to Access Services at Potomac Highlands Regional Jail and Correctional Facility

To find out how to get access to a tablet for inmate read the following:

1. First, Register or Sign In to GettingOut/GTL

2. Purchase the services you want for your Potomac Highlands Regional Jail and Correctional Facility inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out ourTablet RentalPage.

How to Communicate with an Potomac Highlands Regional Jail and Correctional Facility Inmate by Mail and by Email

To mail or email an inmate in Hampshire County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

• All mail sent to an inmate at the Potomac Highlands Regional Jail and Correctional Facility must include the sender's name and mailing address in the top left corner of the envelope or postcard.
• All mail must include the facility's address, as well as the inmate's name and assigned number.
• Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
• The Potomac Highlands Regional Jail and Correctional Facility has a zero-tolerance policy regarding mail violations.
• All the information you need to understand mail and email policies can be found on ourInmate MailPage and ourText/Email an InmatePage.

Emailing Messages & Photos

Facility_name_1} contracts with GTLGettingOut, the same servicethat handles iInmate Phone Systems and Video Visitation, forsending secure messages and photos between you and your inmate.

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1. Select Potomac Highlands Regional Jail and Correctional Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

• Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
• After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
• You can also send your Hampshire County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Hampshire County can be found on ourInmate Mail Page and ourText/Email an InmatePage.

How Do You Communicate with an Inmate in the Potomac Highlands Regional Jail and Correctional Facility by Phone

Follow these instructions on how toopen an account with GTL Connect Network (aka Viapath Technologies)

• Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
• Pin Debit - This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
• Voicemail - You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Potomac Highlands Regional Jail and Correctional Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Potomac Highlands Regional Jail and Correctional Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out ourInmate PhonesPage.

How to Send aCarepack Commissary Package Directly to an Inmate in Hampshire County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Potomac Highlands Regional Jail and Correctional Facility follow these steps:

• Select West Virginia, then select Potomac Highlands Regional Jail and Correctional Facility, and then select the 'Send a Package Order' option.
• Register and create an account withAccess Securepak, for Hampshire County.
• 
• Choose the inmate and the products you want shipped to them, and input your payment method.
• NOTE: There may be a limit on how much product you can send your inmate in Hampshire County at any one time.

For all information, tips and available items for shippingCommissarypackages to an inmate inPotomac Highlands Regional Jail and Correctional Facility check out our Commissary Instructions PageforHampshire County.