We are excited to be moving to a new version of Skyward in summer of 2024. The new version of Skyward includes improved Family Access and Student Access interfaces. Parents and students will begin to use the new system in August.More information about the new system will be coming out later in spring.Parents/guardians can submit and verify their student’s demographic information, including health information and emergency contacts through Family Access. Family Access also allows change request of their student’s information. Families who do not go online to verify the information will receive a paper form to complete the process.
In some instances, the requested information updates will require a staff member to "Approve" the change. An example is a change of address requires proof of residency.
If you can't find an answer to your questionon this page, please contact ftaccess@lwsd.orgfor further assistance.
Skyward Family Access: Video tutorials
- Signing in
- Language settings
- Skyward mobile app
- Registering a new student: New or current LWSD family
- Viewing grades, report cards and progress reports
Signing in
Language settings
Written instructions are available here.
Skyward mobile app
Registering a new student: New or current LWSD family
Registration for current LWSD families
Viewing grades, report cards and progress reports
Skyward Family Access FAQ
- 1.How do I access the student information verification page?
- 2. How do I complete the student information verification?
- 3. I received a message that says I'm not in the primary family. What does this mean?
- 4. I completed the verification process, but the address change I requested is pending approval. What does that mean?
- 5. I received a reminder saying that I have not verified my student’s information, even though I made changes online. What should I do?
- 6. I am trying to change the information on my existing Emergency Contact, but I cannot edit the contact information. What should I do?
- 7. I am a parent who is also an employee (or a former employee) of the district and I am not able to change my contact information online because a message in red says that I have to contact Human Resources in order to make a change. What should I do?
- 8. I have an Emergency Contact who is also a guardian of another student (or former student) in the district. A message tells me that they have to change their own information.
- 9. I have some information that is pending approval from the district. Should I wait for the approval before completing the online verification process?
- 10. Does the system keep a history of all the changes I made?
- 11. I have other questions regarding my student's information that is not addressed in the verification process. What should I do?
- 12. How do I change the language in Skyward?
- 13. When I type in my username and password, I get an "Invalid user name or password" error message. What should I do?
1.How do I access the student information verification page?
Login to Skyward Family Access by clicking here. If you are a first time user or have forgotten your password, click on “Forgot your Login/Password?” to receive your username and password reset link. Tip: When prompted, enter the parent’s email address provided on the student’s registration form.
2. How do I complete the student information verification?
Student information verification: Deadline extended through August 23
Please confirm if your student(s) will return to the Lake Washington School District for the 2021-22 school year, using a quick online process. This information will help the district plan for staffing, class sizes and scheduling for next year. This information is also critical to ensure we have accurate emergency contact information for each student. Please completestudent verificationby the August 23 extended deadline.
Here are the steps to confirm your student(s) enrollment:
- Log in to Skyward Family Access.
- Click on “Go to Student Information Verification for (Student Name)” or click on the “Student Information Verification” button.
- Click on your student’s name.
- Verify your student’s information by clicking on “Next” at the bottom of the right-hand panel of your screen to go through the different items to verify or click on the actual line item.
- For each step, click "Complete Step # and move to Step #" at the bottom of the screen when done. A check mark will appear next to the item.
Review and request changes for each of the steps below:
- Verify Student Information
- Verify Military Family Affiliation – State Required
- Nurse Alert Form
- WA State Immunization Information System
- Parent Information Booklet
- Student Housing Questionnaire
- Free and Reduced Lunch Application
- Native American Education Program
- Too Sick for School
- Transportation
- Complete Student Information Verification
Please note: The online system asks for your home phone number. This should be your primary contact number. It does not need to be a landline phone.
- Click “Submit Student Information Verification”. (Important note: Verification is not complete until you click “Close and Finish”.)
- Repeat these steps to go through the verification process again for each of your students.
Please note: If a student has two families in the Skyward system, only the first family needs to verify the student's plans next year.
Need additional help? Please email registrar@lwsd.org.
If your student is withdrawing from the Lake Washington School District, please let us know by sending an email with the following information to registrar@lwsd.org:
- Student first name and last name
- Student birthdate
- Lake Washington school your student is currently attending
- Name of school (public, private or home) your student will be attending
3. I received a message that says I'm not in the primary family. What does this mean?
A student may have more than one family listed in our database. Our software designates the first family listed in the student’s record as the “primary family” for that student. This family’s address is typically used to determine the neighborhood school the student attends as defined by the district’s school boundaries. It also is the address used by the district’s Transportation Department for busing purposes.
If your family is not listed first, then your family will be designated as the “non-primary Family”. It is the responsibility of the “primary family” to verify the student’s information. The “primary family” designation includes both adults if more than one is listed.
As a “non-primary Family”, you are still able to make changes to your own family’s information or add emergency contacts using the Online Student Information Verification process. If the record has already been verified by a member of the primary family, you will not be able to make changes. In this case, you may contact either the primary family or the school office to request that the record be temporarily unverified so that you can make changes to your information.
4. I completed the verification process, but the address change I requested is pending approval. What does that mean?
Most change requests made through the online verification process is reflected immediately on your student’s information. Because of rules around school boundaries, however, an address change requires approval from the office staff. If your address has changed, please go to the school office and present proof of residency.
5. I received a reminder saying that I have not verified my student’s information, even though I made changes online. What should I do?
Please log in to Family Access and select the student whose information needs to be verified. Check the following:
Is there a check mark by each of the steps? If not, click on the step without a check mark and click the box “Complete step..." button at the bottom of the screen. Click on “Complete Online Student Information Verification”, then click on the “Submit Online Student Information Verification” button.
6. I am trying to change the information on my existing Emergency Contact, but I cannot edit the contact information. What should I do?
At this time, you cannot edit an existing contact. As a workaround, please delete the contact with the incorrect information and add a new contact with the correct information.
7. I am a parent who is also an employee (or a former employee) of the district and I am not able to change my contact information online because a message in red says that I have to contact Human Resources in order to make a change. What should I do?
Current active employees need to contact Human Resources to update your employee information. Former employees who are also parents should be able to change their personal information without contacting HR.
8. I have an Emergency Contact who is also a guardian of another student (or former student) in the district. A message tells me that they have to change their own information.
You may delete the contact and add another one with the correct contact information.
9. I have some information that is pending approval from the district. Should I wait for the approval before completing the online verification process?
No. It is not necessary to wait for approval. Once you have made all the changes, you should click on the “Submit Online Student Information Verification” button. We now have a record of the changes you requested and the office staff will follow up with you should they have any questions. Remember, if you do not click on the submit button by the end of the verification period, you may be asked to fill out a paper form just like the old way to complete the verification process.
10. Does the system keep a history of all the changes I made?
Verification button and then the “View History” link. You may also view emails sent through the “Contact Us” button, by clicking on “Email History.”
11. I have other questions regarding my student's information that is not addressed in the verification process. What should I do?
Send an email to your student’s school by clicking on the Online Student Information Verification link under “Contact Us” on the upper right hand corner of your screen.
On the subject line, write “Online Verification: (Your Student’s Name).”
Enter your question in the box and click the Send Email button.
12. How do I change the language in Skyward?
Students and guardians can use the built-in or add-on translation features in Chrome, Edge or Safari browsers.
13. When I type in my username and password, I get an "Invalid user name or password" error message. What should I do?
The typical (not all!) username consists of the first 5 letters of the last name followed by the first 3 letters of the first name, followed by a 3 digit number. Someone with a name of JOHN LEE for example will need to fill in the extra characters with spaces. In this case, John Lee with a username of "LEE JOH000", will enter“L”, “E”, “E”, space, space, “J”, “O”, “H”, “0”, ”0”, “0”.
